Shipping Information
We deliver worldwide with multiple shipping options to suit your needs. Learn about our delivery times, costs, and tracking services.
5-7 Business Days
• Signature not required
• Tracking included
• Delivered to doorstep
2-3 Business Days
• Signature required
• Real-time tracking
• Insurance included
Next Day Delivery
• Next day arrival
• Premium tracking
• Signature required
Delivery Attempts
- Two delivery attempts included
- Re-delivery can be scheduled
- Safe place instructions accepted
- Collection point available
Signature Requirements
- High-value orders require signature
- ID verification may be needed
- Alternative recipient options
- Authority to leave available
Delivery Issues
- Report missing packages within 48 hours
- Damaged items must be photographed
- Wrong item delivery resolution
- Refund or replacement options
Customer Support
- Available Monday-Friday 9AM-6PM
- Email response within 24 hours
- Live chat during business hours
- Phone support for urgent issues
Holiday Shipping
During holiday seasons, shipping carriers experience high volumes. We recommend ordering early to ensure timely delivery. Holiday cut-off dates will be posted on our website. Express shipping options are highly recommended for last-minute orders.
Weather Delays
Severe weather conditions may impact delivery times. While we work closely with carriers to minimize delays, some circumstances are beyond our control. We appreciate your patience and understanding during these situations.
Account Registration
To access certain features of our service, you may be required to create an account. When creating an account:
- You must provide accurate and complete information
- You are responsible for maintaining account confidentiality
- You must be at least 18 years old to create an account
- You are liable for all activities under your account
User Responsibilities
As a user of our services, you agree to:
- Use the service only for lawful purposes
- Respect intellectual property rights
- Not interfere with service operations or security
- Maintain accurate contact and payment information
Prohibited Activities
- Attempting unauthorized access to systems or accounts
- Transmitting viruses or malicious code
- Engaging in fraudulent or deceptive practices
- Violating any applicable laws or regulations
- Harassing or abusing other users or staff
Intellectual Property Rights
All content on this website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, digital downloads, data compilations, and software, is the property of MAISON or its content suppliers and is protected by international copyright laws.
The MAISON name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of MAISON or its affiliates. You may not use such marks without our prior written permission. Other names, logos, and marks used on our website are the trademarks of their respective owners.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our website without our express written consent, except for personal, non-commercial use.
Product Information
We strive to ensure product descriptions, images, and pricing are accurate. However:
- Colors may vary due to screen settings
- Product specifications are subject to change
- Pricing errors may be corrected
- Availability is not guaranteed
- We reserve the right to limit quantities
All product dimensions and measurements are approximate. We recommend reviewing size guides before purchase.
Order Acceptance
Placing an order does not guarantee acceptance. We reserve the right to:
- Refuse or cancel any order
- Verify payment information
- Limit order quantities per customer
- Reject orders from specific addresses
- Cancel orders for out-of-stock items
Order confirmation emails do not constitute acceptance. Acceptance occurs when items are shipped and you receive a shipping confirmation.