Macaron by PATISSE

Find Out FAQ'S

Have questions about our macarons, towers, custom orders, or event catering? Explore our FAQs for everything you need to know about flavors, freshness, delivery, storage, and celebrations.

Frequently Asked Questions

Find answers to common questions

How long do macarons last? +

Macarons are best enjoyed within 3–5 days when stored in the refrigerator in an airtight container. For the best texture and flavor, allow them to come to room temperature before enjoying.

Can I freeze macarons? +

Yes! Macarons freeze beautifully for up to 1 month in an airtight container. Simply thaw in the refrigerator and bring to room temperature before serving.

Are your macarons gluten-free? +

Yes - most of them are naturally gluten free. If they are not, it will be listed next to the flavor

Do you ship nationwide? +

Yes, we ship across the United States using expedited shipping methods to ensure freshness.

When will my order ship? +

Orders are processed within 2–4 business days. We ship Monday through Wednesday only to avoid weekend transit delays.

What shipping methods do you use? +

All orders are shipped via Overnight or 2-Day Air to maintain the quality and freshness of our macarons.

Do you offer weekend delivery? +

No — we do not ship for weekend delivery. All shipments are scheduled to arrive on weekdays only.

Do you ship to P.O. Boxes? +

No — we are unable to ship to P.O. Boxes. Please provide a valid street address at checkout.

What if my order is delayed during shipping? +

Once your order has been handed off to the carrier, delays are unfortunately outside of our control. However, if you experience an issue, please reach out and we will do our best to assist.

What if my macarons arrive damaged? +

We package all orders with care, but shipping can sometimes be unpredictable. If your order arrives damaged, please contact us within 24 hours of delivery with photos and we’ll make it right.

Do you offer custom or branded macarons? +

Yes! We specialize in custom logo and branded macarons for events, corporate gifting, and special occasions. Please email: catering@macaronbypatisse.com Our team will guide you through the process.

How far in advance should I place my order? +

-Standard orders: 3–5 days in advance recommended -Custom orders: 1–2+ weeks depending on design and quantity

Do party favors and macaron towers come assembled? +

No — macarons are packaged separately for freshness, and assembly is required for party favors and towers.

Are your macarons shipped fresh? +

Yes. Our macarons are carefully packaged and shipped fresh to preserve quality and texture.

How should I store my macarons? +

Macarons should be refrigerated upon arrival and enjoyed at room temperature for the best experience.

Do you offer nationwide shipping? +

Yes — we ship nationwide.

Are your flavors always the same? +

We rotate seasonal and specialty flavors throughout the year in addition to our signature favorites.

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