Macarons by PATISSE

Refund Policy

Your satisfaction is our priority. We've made returns simple and straightforward for your peace of mind.

30-Day Return

• 30 days from delivery date
• Original condition required
• Free return shipping on defects
• Tags must be attached

Exchange Program

• Exchange for different size/color
• No additional shipping fees
• Store credit option
• Same product category

Refund Methods

• Original payment method
• Processing within 5-7 business days
• Store credit available instantly
• Gift card refunds

Eligibility Requirements

  • Items must be unworn and unused in original condition
  • All original tags must be attached
  • Proof of purchase required (receipt or order number)
  • Final sale items are not eligible for return
  • Returns must be initiated within 30 days of delivery

Return Process

Returning your order is easy. Simply follow these steps:

  • Log into your account and initiate a return request online
  • Print the prepaid return shipping label provided
  • Package your items securely in the original packaging
  • Drop off at any authorized carrier location
  • Track your return shipment using the provided tracking number

Special Circumstances

Damaged or Defective Items: Contact us immediately with photos. We'll arrange a free return and send a replacement or issue a full refund including shipping.

Wrong Item Received: We apologize for any error. Contact customer service within 7 days and we'll send the correct item at no charge.

Non-Returnable Items

  • Final sale and clearance items
  • Intimate apparel and swimwear
  • Customized or personalized products
  • Gift cards and e-gift certificates
  • Beauty products and fragrances
  • Items without original tags

Restocking Fees

We strive to make returns hassle-free. Standard returns have no restocking fees.

  • 15% restocking fee for large or heavy items
  • No fees for defective or incorrect items
  • Custom orders may have 25% restocking fee